FAQ

Due to the nature of our work, all sales are final. We do not accept refunds or exchanges as each item is custom or made to order.

If there is a mistake made by us or you recieve a defective item we ask that you send a picture to printedbyee@gmail.com along with your order number within 3 days and we will reprint your item free of charge.

All orders will be shipped with USPS or UPS and a tracking number will be provided.

While it depends on the order current processing times can be up to 10 business days. This will be discussed when custom orders are placed.

If you would like to change an order we ask that you do so within the first hour by sending an email to printedbyee@gmail.com with your order number. Changes cannot be guaranteed after this time but an effort will be made if possible.

Orders cannot be cancelled after being placed.

We do accept rush orders, however there will be an additional fee which is determined by the type of service, amount needed, and date needed by. Feel free to reach out for an exact quote.

While we do not have order minimums some services will cost less per item in higher quantities.

No, we also offer design services for an additional fee. If you have an idea we can execute it!

However if you do have a design in mind and need templates we can provide them for you.

For all custom work a digital mock up will be created and sent for approval. We ask that you double check spelling and placement because once approved we will begin printing and no longer accept changes.

Once a quote is accepted you will recieve an invoice. Before we can begin production your proof has to be approved and payment has to be made in full.

We do charge sales tax.